ABOUT US

Sharing is caring!

Hi, Welcome to Eljo.com.au!

This Australian owned and operated business exists to serve Aussies with a massive range of brand name electronics, whitegoods and small appliances at prices you can afford.

Our focus is on bringing you the best value products at the best prices, but most importantly is that we do it whilst providing the kind of customer service that will blow you away. Thanks to this philosophy we’ve grown from strength to strength since our launch in 2008. We’ve been awarded by our online peers numerous times including, BRW Fast Starters 2011 & 2012, Smart Company Fast 50, Start Up Smart Top 50 amongst others.

How are we different?

In the past, shopping online came with loads of pitfalls. No transparent business information. No way to contact the store for sales advice or post sale service. No Australian warranties or power plugs. Deliveries would turn up at any time, or not at all! The list goes on.

At Eljo.com.au, all of this goes out the window! We are proud to promote the location of our Headquarters in Brunswick, Victoria (11 Church St). We can be contacted easily and at your convenience – by phone, email or live chat! Everything we sell is Australian stock, with full Australian Manufacturer’s Warranties. Every delivery we send is trackable and completely insured.

Further, unlike many of our competitors who are just bricks-and-mortar guys parading as online retailers, we are a true pure-play online retailer. With this comes loads of advantages…

  • No expensive rent bills in high foot trafficked shopping centres.
  • No huge staffing bills to make stores look full.
  • No massive utilities bills and other bricks-and-mortar style expenses.
  • No major insurance premiums to protect display stock from theft and damage.
  • No epic marketing budgets to tell people about expensive shop fronts

 

Just HUGE savings for Aussie consumers.

Eljo.com.au’s 6 Pillar Service Pledge:

We pledge to provide an experience which comprises ALL of the below pillars.

 

  • Extensive Range of Australia’s Biggest Brands
  • Minimise Expenses & Pass Savings to Customers
  • Unbiased and Professional Product Advice
  • Convenient and Secure Purchasing Process
  • Fast, Transparent and Insured Order Delivery
  • Friendly and Efficient Post Sale Issue Handling

 

Each of the above pillars form the basis of Key Performance Indicators for departments and staff within our business. We are always striving to provide the best service possible in these 6 areas. If at any stage or for any reason you feel like we have let you down in any of these areas, please contact us on 1300 791 376.

For detailed information about how the Eljo.com.au shopping experience works, please see our FAQ section.

Company Information:

AER Group Pty Ltd., trading as Eljo Electronics

11 Church St, Brunswick, VIC, 3056

ABN: 25 163 963 782