Extended Warranty Details
Who Looks After the Extended Warranties?
At Eljo.com.au, we have partnered with United Warranties to provide all of our extended warranties. United Warranties are Australia's largest third party Extended Warranty provider.
Are There Different Levels Of Service I Can Opt For?
Yes. United Warranties Offer 2 Different Levels of Service. The first is called "Product Care" and is available on all +1 Year, +2 Year and Total 5 Year Warranty options. The other is called "Platinum Product Care" and is a level of care reserved for the Total 6 Year warranties.
What's Included In "Product Care" Packages?
The Platinum Product Care package for a +1 Year, +2 Years or a total of 5 Years protection include all of the following benefits:
- Replacement Cover Up To $250.
United Warranties offers new or equivalent replacement products for faulty ites that were originally purchased up to the value of $250. If United Warranties cant replace your item then they will issue a gift card rounded up to the nearest $10 of the product's original value.
- Australia wide Coverage
Australia's largest On-Site repair & service network
- On-Site Service
- For Whitegoods & Desktop PC's, United Warranties will send a registered repairer to fix the problem In Home.
- For TV's, United Warranties will collect, repair and re-install for no extra cost.
- For all other items, a courier comes to the place of your convenience, i.e. home or work, to pick up your faulty item and deliver it back to you upon completion of repairs.
- No Repair Costs
All parts, labour and freight are covered. Unlimited claims are available, no excess fees.
- Online Tracking of Repairs
Advanced claim & repair tracking with phone, online & SMS technology.
- Fair Wear & Tear Policy
Fair Wear & Tear is covered as a result of normal domestic usage within manufacturer recommendations.
- True No Lemon Guarantee
If United Warranties have to repair your product three times for any reason, on your fourth repair United Warranties will replace it with a "Like for Like" product. This is a TRUE No Lemon Guarantee, unlike who require it to be the same fault 3 times.
- Food Spoilage Up To $250
United Warranties will cover you for up to $250 for food spoilage if your freezer/refrigerator has failed.
- Laundry Cover Up To $100
If your washer / dryer has not been repaired within 10 business days, United Warranties will pay for your laundry expenses, up to $100.
What's Included In "Platinum Product Care" Packages?
The Platinum Product Care package for a total of 6 Years protection includes all of the above benefits, plus the following:
- Loan Product on Certain Items
- First Priority Dedicated 1800 Phone Line
- Data Recovery (for failed hard drives)
- Replacement Cover Up To $400
Is There Anything Else I Should Know?
If you would like more information about the finer details of the United Warranties Product Packages, please click here to download the Product Disclosure Statement.
