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Warranty
Do you offer an Australian warranty?
  Yes. We offer an Australian warranty on certain products. For more information on your selected product's warranty, please refer to the extended information tab on the relevant product page.
How do I make a claim under your warranty?
  If you encounter issues or deem your item to be faulty within the period of your 1 year Australian warranty, the warranty process is as follows:

Step 1: Please read the Support section to check if the fault can be easily and quickly fixed. Almost 90% of issues are generally resolved by checking the FAQ section.

Step 2: Please contact Eljo Media Solutions at support@eljomedia.com.au and outline the issues you are having with your device. One of our support staff will respond to your query ASAP (Usually within 1-2 hours) and attempt to help you fix the problem via email.

Step 3: If one of our support staff was unable to fix the fault via email, you will be instructed to send the item back to our Head Office:

Eljo Media Solutions Pty Ltd
33-35 Jack Rd
Cheltenham
Melbourne
Victoria, 3192

When received, we will send the product in for assessment at our repair centre along with a receipt for the shipping costs associated with sending it in. If the item is deemed to be faulty, we will attempt to repair it. We will then send back the repaired item to you, reimbursing you for your shipping charges. If the item is found to be faulty but is unable to be fixed, we will send you a new item, along with reimbursement for your shipping charges. If the item is deemed to be faulty and/or damaged due to mishandling on your behalf, you will be charged a $50 assessment fee and the faulty and/or damaged product will be returned to you at your cost.

Eljo Media Solutions' warranty is not transferable and only applicable for the item purchased. Eljo Media Solutions warranties only cover selected Eljo Media Solutions devices and not any other components sold by us.

All warranties are deemed to be void if the returned product is found to have been mishandled, physically damaged or used in a way not intended (including using the wrong voltage). All warranties are deemed to be void and null if you open the casing to the item. If you have a problem with your item, do not attempt to open it yourself. Rather, please contact our support team for instructions.

Eljo Media Solutions' products run off software. As such there will occasionally be software bugs that can be fixed with firmware updates provided by us. Any bug that can be fixed by a firmware update does not constitute a faulty media player and is not able to be refunded or sent back under warranty. If you believe you are encountering a software bug, please contact us.

Eljo Media Solutions does not provide replacement for warranty items while you wait for your item to be assessed, repaired, replaced and/or returned.